Terms of service

Terms of Service

Last updated: March 2026

These Terms of Service govern your use of the website jadewoo.co.uk and any purchases made through our online store. By accessing or using our website, you agree to be bound by these terms.

This website is operated by Jadewoo Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Jadewoo Ltd.

If you do not agree to these Terms of Service, you should not access the website or use any services.

1. Company Information

This website is owned and operated by:

Jadewoo Ltd
Website: jadewoo.co.uk
Email: info@jadewoo.co.uk

2. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • You will not use our products for any illegal or unauthorised purpose.

  • You will not transmit any malicious code such as viruses or worms.

A breach of any of the Terms will result in immediate termination of your access to our services.

3. Products and Services

We sell professional tools, equipment and related products through our online store.

We reserve the right to:

  • Limit quantities of products available for sale

  • Change product descriptions or prices without notice

  • Discontinue any product at any time

All product descriptions and images are provided as accurately as possible, however we cannot guarantee that your device display will perfectly reflect colours or details.

4. Pricing and Payment

All prices listed on jadewoo.co.uk are shown in GBP (£) unless otherwise stated.

We reserve the right to modify pricing at any time without prior notice.

Payment must be made in full at the time of purchase through the payment methods available on our website.

Orders may be refused or cancelled if:

  • Payment cannot be authorised

  • A pricing or product information error occurs

  • Fraudulent or suspicious activity is suspected

5. Order Acceptance

After placing an order you will receive an email confirmation.

This confirmation does not constitute acceptance of your order. Acceptance occurs when the order has been processed and dispatched.

We reserve the right to cancel orders at our discretion.

6. Shipping and Delivery

Delivery times provided are estimates only and may vary depending on location, courier delays or external factors.

Jadewood Limited is not responsible for delays caused by:

  • courier services

  • customs clearance

  • weather or external disruptions

Once an order has been dispatched, responsibility for delivery transfers to the courier.

7. Returns and Refunds

Our returns policy allows customers to return eligible items within the period stated in our Refund Policy.

To qualify for a return:

  • items must be unused

  • items must be returned in original packaging

  • proof of purchase must be provided

Some products may not be eligible for return due to safety or hygiene reasons.

Please contact admin@jadewoo.co.uk for return instructions.

8. Accuracy of Information

We aim to ensure all information on our website is accurate, however errors may occasionally occur.

We reserve the right to correct:

  • product descriptions

  • pricing

  • availability

  • typographical errors

without prior notice.

9. Third-Party Services

Our website may contain links to third-party services or websites.

We are not responsible for:

  • third-party content

  • policies

  • security practices

  • transactions made outside our website

You access third-party services at your own risk.

10. Limitation of Liability

Jadewood Limited shall not be liable for any direct, indirect, incidental or consequential damages arising from:

  • use of the website

  • purchase or use of products

  • errors or interruptions in service

This includes but is not limited to loss of profits, loss of data, or business interruption.

11. Intellectual Property

All content on this website including:

  • logos

  • images

  • graphics

  • product descriptions

  • website design

is the property of Jadewoo Ltd and may not be reproduced without written permission.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will be posted on this page and will take effect immediately upon publication.

Your continued use of the website constitutes acceptance of those changes.

13. Contact Information

For questions regarding these Terms of Service please contact:

Jadewoo Ltd
Email: admin@jadewoo.co.uk
Website: jadewoo.co.uk